Work Experience
Research In Motion – Domino/GroupWise BCTS Analyst – Jun. 2010 – Present
- Investigation and resolution of BlackBerry Enterprise Server issues
- Creation and documentation of newly discovered bugs
- Provide mentoring and evaluation of Technical Support Associates
- Worked rotational on-call shift responding to critical cases
Research In Motion – Domino/GroupWise BCTS Associate – Feb. 2009 – Jun. 2010
- Support carrier and direct customers with BlackBerry smartphones and BlackBerry Enterprise Server issues
- Supported customers on both IBM Lotus Domino and Novell GroupWise platforms
- Escalation of complex issues to Analysts
Research In Motion – Exchange IRT Representative – Dec. 2005 – Feb. 2009
- Support of carrier and direct customers with BlackBerry smartphones and BlackBerry Enterprise Server issues
- Took part in training peers for BlackBerry Wi-Fi configuration
- Participated in testing of newly implemented BlackBerry Technical Solution Center
Research In Motion – Desktop & Handheld Support Representative – Apr. 2005 – Dec. 2005
- Knowledge of all BlackBerry handhelds and BlackBerry Desktop Manager software
- Troubleshooting of configuration, usage, installation and issues involving the BlackBerry platform
Bradford West Gwillimbury Public Library – Student Technician – 1999 – 2005
- Administration of mission critical systems including GEAC library database, BIND DNS, Apache HTTP server and Samba domain environment
- Regular maintenance of systems and regular backups
- Security of network through ‘iptables’ firewall, Snort intrusion detection system and Tripwire system monitor